Version v4.0 ยท Effective 14 June 2026
This Privacy Policy explains how A.M.K. Ecoleaf Ltd trading as "Laundra" collects, uses, stores, shares, transfers and protects personal data when Users access or use the Laundra mobile application, website, booking platform and related services.
A.M.K. Ecoleaf Ltd is a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.
In this Privacy Policy, "Laundra", "we", "us" and "our" refer to A.M.K. Ecoleaf Ltd trading as Laundra. "User", "you" and "your" refer to any person using the Platform as a Customer, Provider or visitor.
Laundra acts as the data controller for most personal data processed through the Platform for the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Cyprus data protection legislation.
By creating an account, accessing the Platform, requesting services, providing services or otherwise interacting with Laundra, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
1.1 This Privacy Policy applies to personal data processed when a User creates or uses a Laundra account, requests or provides laundry-related services, communicates through the Platform, interacts with customer support, uploads content, participates in promotions or otherwise uses the Platform.
1.2 This Privacy Policy does not apply to third-party websites, applications or services not controlled by Laundra, even where linked through the Platform.
2.1 Laundra may collect personal data necessary for the operation, protection, improvement and lawful management of the Platform.
2.2 This may include account information such as:
2.3 For Providers, Laundra may additionally collect:
2.4 Laundra may collect booking-related information including:
2.5 Laundra may process precise location-related information connected with bookings, including:
2.6 Users may upload photos, videos or other media through the Platform, including:
2.7 Laundra may collect payment and payout-related information including:
2.8 Laundra does not intentionally store complete payment card numbers on its own systems.
2.9 Provider onboarding or payout verification processes operated by Stripe or Stripe Connect may involve identity-verification procedures, including document verification, facial comparison technologies or biometric-processing technologies operated by Stripe or its verification providers.
2.10 Laundra may collect communications and support information including:
2.11 Laundra may collect technical and operational information including:
2.12 Laundra may also retain records relating to:
3.1 Laundra may collect personal data directly from Users, automatically through Platform usage, through booking workflows, through dispute workflows, through payment processors, through operational service providers and from other Users involved in bookings or disputes.
3.2 Certain information may be collected automatically through cookies, analytics technologies, operational monitoring tools, SDKs, server logs and security systems.
4.1 Laundra processes personal data for purposes connected with the operation, security, protection, improvement and lawful management of the Platform.
4.2 This includes:
4.3 Personal data may also be processed to:
4.4 Where permitted by law and where appropriate consent has been obtained, Laundra may also use personal data for:
4.5 Users may withdraw marketing consent at any time through unsubscribe tools, account settings or by contacting support@getlaundra.app.
5.1 Depending on the circumstances, Laundra processes personal data on the basis of:
5.2 Laundra may rely on contractual necessity where processing is required to:
5.3 Laundra may rely on legitimate interests where reasonably necessary for:
5.4 Laundra may process personal data where required to comply with legal obligations including:
5.5 Where consent is required by law, including for certain marketing communications or non-essential analytics technologies, Laundra will rely on User consent.
6.1 Laundra may share personal data where reasonably necessary for operation of the Platform, completion of bookings, compliance with law or protection of Users.
6.2 Booking-related information may be shared between Customers and Providers for the purpose of facilitating services. This may include names, phone numbers, booking details, addresses, booking notes and operational communications.
6.3 Laundra may use third-party providers including:
6.4 These providers may process personal data on Laundra's behalf subject to contractual safeguards and applicable data-protection obligations.
6.5 Laundra may disclose personal data where required by law, court order, regulatory request, law-enforcement request or where reasonably necessary to investigate fraud, protect Users, enforce legal rights or protect Platform integrity.
7.1 Certain service providers used by Laundra may process personal data outside Cyprus or outside the European Economic Area, including providers operating infrastructure or services in the United States or other jurisdictions.
7.2 This may include international processing connected with:
7.3 Where personal data is transferred internationally, Laundra aims to implement appropriate safeguards in accordance with GDPR requirements, including:
7.4 Users may contact support@getlaundra.app to request additional information regarding applicable international-transfer safeguards where legally required.
8.1 Laundra may use cookies, analytics technologies, SDKs, session technologies and similar operational tools to maintain Platform functionality, improve performance, analyse usage and support security.
8.2 Analytics technologies may collect information relating to:
8.3 Where required by law, Laundra will request consent before using non-essential cookies or non-essential analytics technologies.
8.4 Users may manage cookie preferences through browser settings, cookie banners or Platform settings where available.
8.5 Additional information relating to cookies, SDKs and tracking technologies is available in the Laundra Cookie Policy.
9.1 Certain operational systems used by Laundra may involve:
9.2 These systems may affect:
9.3 Laundra may use operational monitoring systems to detect:
9.4 Laundra does not intend to rely solely on automated decision-making where applicable law requires meaningful human review.
9.5 Users may contact support@getlaundra.app to request review of significant operational restrictions or account actions where applicable.
10.1 Laundra retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy unless a longer retention period is required or justified by law.
10.2 Where a User requests account deletion, the account may enter a pending deletion state for approximately thirty days before permanent deletion, anonymisation or restriction is completed.
10.3 Platform messages and communications may be retained for approximately twenty-four months after the relevant booking or communication activity unless longer retention is reasonably necessary for legal, fraud-prevention or operational purposes.
10.4 Booking records, payout records, dispute records, refund records, operational logs, chargeback records and accounting-related records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary for legal defence, fraud prevention or regulatory compliance.
10.5 Certain anonymised or aggregated records may be retained indefinitely where the information no longer identifies an individual.
10.6 Reviews and ratings associated with deleted accounts may remain visible in anonymised form where reasonably necessary for Platform integrity, operational history or fraud prevention.
10.7 Laundra may retain records relating to:
11.1 Subject to applicable law, Users may have rights relating to:
11.2 Users may request access to personal data processed by Laundra and may request correction of inaccurate or incomplete information.
11.3 Users may also request deletion of personal data in circumstances recognised by law, although Laundra may retain information where required for legal, accounting, fraud-prevention, dispute-handling or legitimate operational purposes.
11.4 Users may withdraw consent where processing is based on consent.
11.5 Users may submit privacy-related requests to support@getlaundra.app.
11.6 Users may also lodge complaints with the Office of the Commissioner for Personal Data Protection in Cyprus or another competent supervisory authority.
12.1 Laundra aims to implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, disclosure, alteration or destruction.
12.2 Security measures may include:
12.3 No online platform, storage system or internet transmission can be guaranteed completely secure. Users should also take reasonable precautions to protect their accounts and devices.
12.4 Laundra aims to maintain procedures designed to identify, investigate and respond to suspected personal-data breaches.
12.5 Where required by applicable law, Laundra may notify affected Users or competent supervisory authorities regarding personal-data breaches presenting material risk to Users or their rights and freedoms.
13.1 Providers receive Customer information solely for the purpose of completing bookings and related communications.
13.2 Providers must keep Customer information confidential and must not use Customer information for unrelated marketing, resale, harassment, off-platform solicitation or unlawful purposes.
13.3 Providers may act as independent data controllers with respect to certain personal data they independently process while performing services through the Platform.
13.4 Providers remain independently responsible for complying with applicable privacy and data-protection obligations relating to their own handling of Customer information.
13.5 Misuse of Customer information may result in suspension, termination, legal action or reporting to relevant authorities in accordance with the Terms of Service and Provider Agreement.
14.1 The Platform is not intended for persons under eighteen years old.
14.2 Laundra does not knowingly collect personal data from children under eighteen.
14.3 If Laundra becomes aware that personal data of a child has been collected without proper legal basis, Laundra may delete the information and restrict the associated account.
15.1 Laundra has not currently appointed a formal Data Protection Officer because Laundra does not presently consider itself legally required to appoint one under Article 37 GDPR.
15.2 Privacy-related requests and communications may nevertheless be directed to support@getlaundra.app.
16.1 Laundra may update this Privacy Policy from time to time.
16.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method before the changes take effect.
16.3 Where required by applicable law, Laundra may request renewed consent before certain changes affecting consent-based processing become effective.
16.4 Continued use of the Platform after the effective date of an updated Privacy Policy may constitute acceptance where permitted by law.
17.1 This Privacy Policy is governed by the laws of the Republic of Cyprus.
17.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Privacy Policy.
Questions, requests or concerns relating to this Privacy Policy or personal data may be sent to:
A.M.K. Ecoleaf Ltd Ioanni Makrygianni 4 Lakatamia, Nicosia, 2312 Cyprus
Email: support@getlaundra.app
Operator: A.M.K. Ecoleaf Ltd (HE272640), Ioanni Makrygianni 4, Lakatamia, Nicosia 2312, Cyprus. Contact: info@getlaundra.app