Version v4.0 · Effective 14 June 2026
This Provider Agreement governs the relationship between A.M.K. Ecoleaf Ltd trading as "Laundra" and any individual or legal entity using the Laundra Platform as a Provider.
A.M.K. Ecoleaf Ltd is a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.
In this Agreement, "Laundra", "we", "us" and "our" refer to A.M.K. Ecoleaf Ltd trading as Laundra. "Provider" refers to any independent service provider offering laundry-related services through the Platform.
This Agreement forms part of the Laundra legal framework together with the Terms of Service, Refund Policy, Damage and Dispute Policy, Privacy Policy, Cookie Policy and related Platform policies.
By creating a Provider account, submitting onboarding information, accepting bookings, receiving payouts or otherwise using the Platform as a Provider, the Provider agrees to be bound by this Agreement.
1.1 The Provider acts as an independent contractor and independent service provider.
1.2 Nothing in this Agreement creates an employment relationship, worker relationship, partnership, joint venture, franchise relationship or agency relationship between Laundra and the Provider.
1.3 The Provider is not an employee, representative or agent of Laundra and has no authority to bind Laundra, enter contracts on behalf of Laundra or make guarantees on behalf of Laundra.
1.4 The Provider remains solely responsible for deciding whether and when to make themselves available, which bookings to accept, how to organise their work, how to perform accepted services and how to comply with applicable legal and tax obligations.
1.5 Laundra operates a technology marketplace connecting Customers and independent Providers and does not itself perform laundry services.
2.1 Providers must be at least eighteen years old and legally capable of entering binding agreements.
2.2 Providers must provide accurate, complete and up-to-date onboarding information.
2.3 Providers must maintain accurate payout information, contact information and operational information.
2.4 Laundra may require identity verification, phone verification, payout verification, photo verification or additional onboarding procedures before approving or maintaining a Provider account.
2.5 Providers operating through the Platform during the initial launch phase must operate within the Republic of Cyprus unless Laundra expressly approves another service territory.
2.6 Laundra may reject, restrict, suspend or remove Provider accounts where reasonably necessary for fraud prevention, legal compliance, Platform integrity, operational reliability, User safety or enforcement of Platform rules.
3.1 Providers may create profiles visible to Customers through the Platform.
3.2 Provider profiles may include profile photos, workspace photos, service descriptions, pricing information, availability information, service radius, reviews, ratings, estimated turnaround times and introductory media.
3.3 Providers are responsible for ensuring that all uploaded content and profile information is accurate, lawful and non-misleading.
3.4 Providers must not upload false, infringing, unlawful, deceptive, offensive or misleading content.
3.5 Where uploaded content contains another person, the Provider confirms that all necessary permissions and consents required under applicable privacy, copyright or image-rights law have been obtained.
3.6 By uploading profile content, the Provider grants Laundra a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, resize, process and use such content for Platform operation, moderation, marketing and promotional purposes.
3.7 Laundra may remove, restrict or moderate uploaded content where reasonably necessary for operational, legal or reputational reasons.
4.1 Laundra may charge a one-time Provider registration fee of €19.99 for new Providers in accordance with clause 6.1 of the Terms of Service.
4.2 Laundra may waive the registration fee for selected Providers, including the first fifty Providers approved onto the Platform ("Founding Providers").
4.3 Founding Providers may additionally receive a lifetime exemption from future Provider subscription fees introduced by Laundra, subject to the conditions communicated at the time the exemption is granted.
4.4 The registration process may include shipment of a Laundra-branded scale or other operational equipment.
4.5 Unless applicable law requires otherwise, registration fees become non-refundable once onboarding equipment has been shipped or onboarding activation has been completed.
4.6 Providers are responsible for ensuring that any scale used through the Platform is functioning properly, reasonably accurate and suitable for operational use.
4.7 Providers must not knowingly use manipulated, defective or inaccurate scales.
4.8 Providers must upload clear scale evidence for every booking requiring weighing through the Platform workflow.
4.9 Laundra may require scale verification, recalibration, replacement, photographic verification or periodic operational checks where reasonably necessary for fraud prevention, dispute handling or Platform integrity.
4.10 Repeated inaccurate weighing, suspicious scale behaviour or falsification of scale evidence may result in payout review, operational restrictions, suspension or permanent removal from the Platform.
5.1 Providers accepting bookings through the Platform are expected to perform services with reasonable care, skill, hygiene and professionalism.
5.2 Providers are expected to honour accepted bookings except where cancellation is reasonably necessary.
5.3 Providers must communicate respectfully with Customers and Laundra personnel.
5.4 Providers must handle Customer property with reasonable care.
5.5 Providers must not manipulate bookings, falsify evidence, intentionally damage Customer property, misuse Customer data, request off-platform payments, harass Users or use the Platform for unlawful purposes.
5.6 Providers remain solely responsible for the operational performance of the services they provide.
6.1 Laundra is positioned primarily for everyday household laundry and ironing services.
6.2 Providers may reject items that appear unsuitable for ordinary laundry, involve specialist treatment, create unusual operational risk or involve prohibited or hazardous materials.
6.3 Providers are encouraged to seek clarification where Customers submit luxury, delicate, specialist-care or unusually high-value items.
6.4 During onboarding and through the Platform settings thereafter, Providers must declare whether they accept high-value, delicate or specialist-care items as defined in clause 9 of the Terms of Service.
6.5 This declaration determines whether Customers who declare high-value items at booking are able to book the Provider.
6.6 Providers may update this declaration through the Platform at any time, although any change applies prospectively to new bookings only.
7.1 The Platform compensation framework is designed around ordinary household laundry and not around specialist luxury garment insurance or unlimited replacement-value reimbursement.
7.2 Unless otherwise required by applicable law and subject to the circumstances of the claim, Platform-level compensation relating to a booking remains subject to the applicable compensation framework described in the Terms of Service and Damage and Dispute Policy.
7.3 Providers remain responsible for handling accepted items with reasonable care.
7.4 Providers must not make representations to Customers that exceed the Platform compensation framework or otherwise misrepresent Platform protections.
7.5 Providers may obtain independent insurance covering customer property, business liability or operational risk at their own discretion.
7.6 Laundra may require certain categories of Providers to maintain minimum insurance coverage in the future where reasonably necessary for Platform integrity, legal compliance, Customer protection or commercial expansion.
8.1 Where bookings require weighing, Providers must use reasonably accurate scales and upload required scale evidence for every applicable booking.
8.2 Scale evidence should be clear, accurate and reasonably readable.
8.3 Providers must not manipulate, alter, falsify or stage scale evidence.
8.4 Laundra may review scale evidence, booking records, dispute history, operational behaviour and historical patterns when investigating disputes.
8.5 Providers may be required to cooperate with operational investigations, refund reviews, chargeback investigations or dispute procedures.
9.1 Providers may set pricing within the technical and operational structure supported by the Platform.
9.2 Laundra deducts a Platform fee equal to ten percent of the items total of each completed booking in accordance with clause 11.6 of the Terms of Service.
9.3 The pickup fee paid by the Customer is passed to the Provider in full and Laundra does not deduct a Platform fee from the pickup fee unless the Platform later states otherwise and the Provider accepts the updated terms.
9.4 Laundra may additionally apply payout adjustments, refund adjustments, operational deductions, chargeback-related deductions or other lawful deductions in accordance with the Terms of Service and Platform policies.
9.5 Laundra may modify Platform fees, pricing structures, payout structures, operational deductions or commercial terms from time to time.
9.6 Where changes materially affect Providers, Laundra may provide reasonable notice through the Platform, by email or through another appropriate method before the updated terms take effect.
10.1 Provider payouts are generally processed on a weekly schedule in accordance with clause 12.6 of the Terms of Service.
10.2 Each payout may include amounts captured during the relevant payout period, less Platform fees, refund adjustments, payout adjustments and any other applicable deductions.
10.3 Captured Customer payments become eligible for inclusion in a Provider payout only after a twenty-four-hour cooling period following delivery, collection or completion.
10.4 The cooling period exists so that Customers may inspect returned items and raise disputes through the Platform in accordance with clause 7.7 of the Terms of Service.
10.5 Payout timing may additionally depend on payment processors, operational review, dispute handling, chargeback risk, fraud-prevention procedures, payout verification, banking delays or other operational factors.
10.6 Laundra may temporarily delay, hold, reduce or reverse payouts where reasonably necessary for dispute handling, fraud prevention, chargeback management, legal compliance, operational integrity or Platform protection.
10.7 Providers are responsible for maintaining accurate payout information.
10.8 Laundra is not responsible for payout delays caused by banks, payment processors or inaccurate Provider information.
11.1 Providers remain solely responsible for their own tax obligations, VAT obligations, accounting obligations, social insurance obligations, permits, registrations and legal compliance.
11.2 Laundra does not provide tax advice, accounting advice or legal advice to Providers.
11.3 Providers must not use the Platform for unlawful activity, tax evasion or fraudulent conduct.
11.4 Providers may be required to cooperate with reasonable requests relating to fraud prevention, payment compliance, identity verification or legal obligations.
12.1 Providers receive Customer information solely for the purpose of completing bookings and related communications.
12.2 Providers must keep Customer information confidential and must not use Customer information for unrelated marketing, resale, harassment, off-platform solicitation or unlawful purposes.
12.3 Providers must not unnecessarily retain Customer information beyond what is reasonably required for the relevant booking or applicable legal obligations.
12.4 Misuse of Customer information may result in suspension, termination, legal action or reporting to relevant authorities.
13.1 Providers are expected to communicate respectfully and professionally through the Platform.
13.2 Providers must not pressure Customers into off-platform transactions, fee-avoidance arrangements or private continuation of Platform-originated bookings.
13.3 Laundra may suspend or remove Providers who repeatedly attempt to bypass Platform systems or avoid Platform fees.
14.1 Providers are expected to honour accepted bookings except where cancellation is reasonably necessary due to emergencies, unsafe conditions, operational impossibility, prohibited items or other legitimate operational reasons.
14.2 Repeated cancellations, operational unreliability, dispute frequency, poor response times or booking failures may affect Provider trust scores, visibility, booking eligibility or continued access to the Platform.
14.3 Where a Provider cancels after operational travel has begun or after arriving at the Customer location, Laundra may apply trust-score reductions, payout adjustments, compensation measures or Customer credits where reasonably appropriate.
14.4 Certain operational systems may involve automated monitoring of cancellation behaviour, dispute frequency, booking reliability or trust indicators.
14.5 Where required by applicable law, Providers may request review of significant account restrictions or operational decisions.
15.1 Where a Customer is unavailable, inaccessible, cannot be contacted or otherwise prevents completion of a booking, applicable no-show fees, failed-attempt fees, pickup fees or redelivery-related charges may apply in accordance with the Terms of Service and Platform policies.
15.2 Operational charges relating to failed-attempt situations may include charges of up to €10 plus applicable pickup or redelivery costs where disclosed by the Platform.
15.3 Providers must not falsely report failed attempts or no-show situations.
15.4 Laundra may review messages, timestamps, booking records, operational logs and other evidence when reviewing failed-attempt disputes.
16.1 Providers are expected to cooperate reasonably with dispute investigations, refund procedures and operational review workflows.
16.2 Providers must respond to dispute-related communications within forty-eight hours after being notified through the Platform unless Laundra expressly grants additional time.
16.3 Where a Provider does not respond within the applicable forty-eight-hour period, Laundra may escalate the dispute for review based on the available evidence without further notice to the Provider.
16.4 Laundra may review booking records, communications, scale evidence, operational history, dispute history and other relevant information when determining Platform-level outcomes.
16.5 Laundra may temporarily delay payouts, apply payout adjustments, issue refunds, issue Platform credits, apply warnings, restrict accounts or take other operational action where reasonably necessary for dispute handling, fraud prevention, chargeback management or Platform integrity.
16.6 Providers may become responsible for certain chargeback-related losses where fraud, false evidence, misconduct or breach of Platform rules is involved.
17.1 Providers must not subcontract, delegate, outsource or transfer bookings to another person without Laundra's prior written approval.
17.2 Where subcontracting is approved, the original Provider remains fully responsible for booking performance, Customer data protection, operational compliance and any conduct or damage caused by the subcontractor.
18.1 Laundra may operate trust systems, operational monitoring systems, fraud-detection systems, cancellation-monitoring systems, dispute-monitoring systems or behavioural-analysis systems.
18.2 These systems may affect Provider visibility, booking priority, trust scores, payout review, temporary restrictions or continued access to the Platform.
18.3 Certain operational systems may involve automated analysis, operational scoring, behavioural monitoring, cancellation-rate analysis or trust-score analysis.
18.4 Trust-related systems may consider factors including:
18.5 Depending on the severity or frequency of operational concerns, Laundra may apply warnings, visibility reductions, payout review, temporary restrictions or suspension measures.
18.6 Where required by applicable law, Providers may request human review of significant operational restrictions or account actions.
19.1 Laundra may suspend, restrict or terminate a Provider account where reasonably necessary for fraud prevention, legal compliance, operational integrity, User protection, Platform security or enforcement of Platform rules.
19.2 This may include situations involving repeated cancellations, repeated disputes, falsified evidence, misleading conduct, misuse of Customer data, payment fraud, chargeback abuse, unsafe conduct, abusive behaviour, unlawful activity or operational unreliability.
19.3 Laundra may act without prior notice where urgent action is reasonably necessary for fraud prevention, User safety or Platform protection.
19.4 Suspension or termination does not remove obligations relating to disputes, confidentiality, refunds, chargebacks, legal compliance or outstanding operational matters.
20.1 Laundra retains ownership of the Platform and all associated intellectual property rights.
20.2 Providers receive a limited right to use the Platform solely for authorised Provider activity.
20.3 Providers must not copy, reverse engineer, scrape, commercially exploit or misuse the Platform outside its intended operational use.
21.1 Nothing in this Agreement excludes liability that cannot lawfully be excluded.
21.2 Subject to applicable law, Laundra is not liable for indirect losses, loss of profits, business interruption, off-platform conduct or losses arising from Customer conduct, Provider conduct or third-party service failures.
21.3 Subject to applicable law, Laundra's total liability arising out of or relating to the Platform shall not exceed the greater of:
21.4 These limitations do not apply where liability cannot legally be excluded or limited, including intentional misconduct or gross negligence where applicable law prohibits limitation.
22.1 Providers agree to indemnify and hold harmless Laundra, its directors, officers, employees and contractors against claims, liabilities, losses, damages, costs and expenses arising from the Provider's services, breach of this Agreement, misuse of Customer data, unlawful conduct, tax non-compliance, fraud, operational misconduct or infringement of third-party rights.
23.1 Laundra may update this Agreement from time to time.
23.2 Where changes materially affect Providers, Laundra may provide notice through the Platform, by email or through another appropriate method before the updated Agreement takes effect.
23.3 Continued use of the Platform after the effective date of an updated Agreement may constitute acceptance where permitted by law.
24.1 This Agreement is governed by the laws of the Republic of Cyprus.
24.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Agreement.
Questions relating to this Agreement may be sent to:
A.M.K. Ecoleaf Ltd Ioanni Makrygianni 4 Lakatamia, Nicosia, 2312 Cyprus
Email: support@getlaundra.app
Operator: A.M.K. Ecoleaf Ltd (HE272640), Ioanni Makrygianni 4, Lakatamia, Nicosia 2312, Cyprus. Contact: info@getlaundra.app