Version v4.0 · Effective 14 June 2026
Operator: A.M.K. Ecoleaf Ltd, a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.
Contact email: info@getlaundra.app Support email: support@getlaundra.app Telephone: +357 94055973
1.1 These Terms of Service govern the access to and use of the Laundra mobile application, web application, website, platform, booking system, messaging tools, payment tools, provider tools, dispute tools, notification tools and related services made available by A.M.K. Ecoleaf Ltd under the name Laundra.
1.2 In these Terms, A.M.K. Ecoleaf Ltd is referred to as "Laundra", "we", "us" or "our". A person using the Platform to request laundry, ironing, washing, collection or delivery services is referred to as a "Customer". A person using the Platform to offer laundry, ironing, washing, collection or delivery services is referred to as a "Provider". Customers and Providers are together referred to as "Users", "you" or "your", depending on the context.
1.3 These Terms form a legally binding agreement between you and Laundra. By creating an account, applying to become a Provider, making a booking, accepting a booking, using the Platform, continuing to use the Platform after being notified of updated terms, or otherwise indicating acceptance through the Platform, you agree to be bound by these Terms.
1.4 If you do not agree to these Terms, you must not create an account, apply to become a Provider, make or accept bookings, or use the Platform.
1.5 These Terms should be read together with the Laundra Privacy Policy, Cookie Policy, Refund Policy, Damage and Dispute Policy and any additional policy or notice displayed through the Platform.
1.6 The Platform is currently intended for use in the Republic of Cyprus. Laundra may expand into other jurisdictions in the future.
2.1 Laundra operates a technology marketplace that enables Customers to discover and book independent Providers for everyday laundry, washing, ironing, pickup and delivery services.
2.2 Laundra does not itself provide laundry, washing, ironing, dry cleaning, pickup or delivery services.
2.3 Unless expressly stated otherwise in writing, the agreement for the performance of a particular booking is between the Customer and the Provider who accepts the booking.
2.4 Providers are independent contractors and independent service providers.
2.5 Nothing in these Terms creates an employment relationship, partnership, joint venture, agency relationship or franchise relationship between Laundra and any Provider.
3.1 Users must be at least eighteen years old and capable of entering into legally binding agreements.
3.2 Users must provide accurate, current and complete information.
3.3 Laundra may suspend, restrict or terminate accounts where reasonably necessary for fraud prevention, legal compliance, Platform integrity, operational safety or enforcement of these Terms.
4.1 Users are responsible for maintaining the confidentiality and security of their account credentials.
4.2 Users must not impersonate another person, create misleading accounts or provide false information.
4.3 A single account may operate as both a Customer and a Provider.
4.4 Users must promptly update inaccurate or outdated information.
5.1 Laundra is intended primarily for everyday household laundry and ironing services.
5.2 The Platform is not intended for specialist luxury garment treatment, museum-grade textile care, specialist restoration, specialist dry cleaning or highly specialised fabric handling.
5.3 Customers submitting luxury, high-value, delicate or specialist-care items acknowledge that such items may involve increased operational risk.
6.0 A high-value item includes items reasonably valued above €200, designer items, luxury items, specialist-care items, delicate fabrics, irreplaceable items or items requiring specialist treatment.
6.0.1 Customers may be required to declare whether a booking contains high-value, delicate or specialist-care items before confirming a booking.
6.0.2 Where a Customer declares such items, the Platform may display additional warnings, acknowledgments or liability notices.
6.0.3 Declared high-value items remain subject to the compensation framework described in these Terms and the Damage and Dispute Policy unless applicable law requires otherwise.
6A.1 Customers must not submit prohibited items through the Platform.
6A.2 Prohibited items include cash, jewellery, hazardous materials, illegal items, contaminated materials, personal identity documents, weapons and unsafe substances.
6A.3 Submission of prohibited items may result in cancellation, suspension, refusal of service or loss of compensation eligibility.
6.1 Laundra may charge a Provider registration fee.
6.2 The registration process may include shipment of a Laundra-branded digital scale.
6.3 Providers must use reasonably accurate scales when weighing bookings.
6.4 Providers may be required to upload scale photos during pickup.
6.5 Falsifying scale readings, manipulating weight evidence or submitting misleading evidence may result in suspension, payout withholding or permanent removal.
7.1 Customers may submit bookings through the Platform.
7.2 Providers may accept or reject bookings.
7.3 A booking becomes operationally active once accepted by a Provider.
7.4 Final pricing may depend on actual weight, item count, approved adjustments, pickup fees, cancellation fees or other booking-related variables.
7.5 Providers may upload operational evidence including scale photos, pickup photos or delivery evidence.
7.6 Customers are responsible for ensuring that pickup and delivery information is accurate.
7.7 A booking may be completed automatically or manually depending on the Platform flow. If a Customer receives the items and does not raise an issue within twenty-four hours after delivery, collection or completion, the Platform may treat the booking as completed, without prejudice to any statutory rights the Customer may have.
8.1 Customers should inspect items before handover.
8.2 Customers should disclose known stains, pre-existing damage, delicate fabrics or specialist-care requirements.
8.3 Customers should remove prohibited items and valuables from garments before handover.
8.4 Customers should avoid submitting unsuitable or unsafe items.
9.1 Providers are expected to perform services with reasonable care, skill, hygiene and professionalism.
9.2 Providers must honour accepted bookings except where cancellation is reasonably necessary.
9.3 Providers must communicate respectfully with Customers.
9.4 Providers must not misuse Customer data, request off-platform payments, falsify evidence or engage in unlawful conduct.
10.1 Pricing may include laundry fees, ironing fees, pickup fees, cancellation fees, no-show fees and Platform fees.
10.2 Providers may set their own service pricing within the operational structure supported by the Platform.
10.3 Pickup fees may be displayed separately.
10.4 Final pricing may differ from estimated pricing where the final price depends on actual measured weight or approved adjustments.
10.5 Customers must approve material pricing adjustments where required by the Platform.
10.6 Laundra may charge Platform fees for operation of the Platform.
10.6.1 Laundra may change platform fees, pricing structure, fee percentages, minimum fees, cancellation fees, payout deductions or other commercial terms from time to time. Where changes materially affect Users, Laundra will provide reasonable notice through the Platform, by email or by another appropriate method before the changes take effect. Updated fees apply prospectively and do not affect bookings already accepted before the effective date of the updated pricing unless the User expressly agrees otherwise.
10.7 Unless otherwise stated, the Platform currently deducts a ten percent fee from the items total of completed bookings.
10.8 Customers must pay all amounts properly due for bookings.
11.1 Laundra may use third-party payment processors including Stripe and Stripe Connect.
11.2 Customer payments may be authorised at booking and captured at completion or another operational stage disclosed by the Platform.
11.3 Refunds, chargebacks, disputes and operational adjustments may affect final captured amounts.
11.4 Customers should attempt dispute resolution through the Platform before initiating chargebacks unless fraud or unauthorised payment activity is suspected.
11.5 Provider payouts may depend on payment processor rules, dispute status, fraud checks, banking delays, payout verification and operational review.
11.6 Laundra may withhold, delay, reduce or reverse payouts where reasonably necessary for dispute handling, fraud prevention, chargeback management, legal compliance or Platform integrity.
12.1 Customers may cancel bookings subject to the applicable cancellation rules.
12.2 Where cancellation occurs more than twelve hours before pickup or drop-off, the Customer is generally entitled to a full refund unless a lawful non-refundable amount was disclosed.
12.3 Where cancellation occurs between four and twelve hours before pickup or drop-off, Laundra may charge a €5 cancellation fee.
12.4 Where cancellation occurs less than four hours before pickup or drop-off, Laundra may charge a €10 cancellation fee.
12.5 Where the Provider has already departed, travelled or incurred operational costs, additional charges including pickup fees may apply.
13.1 Where a Provider cancels a booking after acceptance, Laundra may issue refunds, credits, payout adjustments or reassignment outcomes depending on the circumstances.
13.2 Repeated Provider cancellations may affect trust scores, visibility, booking eligibility or continued access to the Platform.
14.1 Failed pickups, failed deliveries or no-show situations may result in operational charges.
14.2 Laundra may charge no-show fees or failed-attempt fees of up to €10 plus applicable pickup or redelivery costs where lawful and proportionate.
14.3 False reporting of failed attempts may result in suspension or other operational action.
15.1 Users are encouraged to attempt to resolve issues through the Platform messaging system before escalation.
15.2 Users may file disputes through the Platform.
15.3 Laundra may review booking records, communications, operational evidence, scale photos, delivery evidence and other relevant information.
15.4 Providers are generally expected to respond to disputes within forty-eight hours.
15.5 Laundra may issue partial refunds, full refunds, Platform credits, payout adjustments, warnings, suspensions or other operational outcomes.
15.6 Laundra's operational decisions are intended to provide practical dispute resolution but do not remove statutory legal rights.
16.1 Customers may submit complaints relating to damage, missing items, incorrect service, poor service quality, delays or other operational issues.
16.2 The Platform compensation framework reflects the everyday laundry positioning of the Platform.
16.3 Customers are encouraged to provide photos and supporting evidence.
16.4 The Customer must inspect returned items promptly. Any complaint about missing items, damaged items, wrong service, poor quality, late delivery or other service issue must be submitted through the Platform within fourteen days after delivery, collection or completion, unless applicable law requires a longer period.
17.1 Customers acknowledge that the Platform is not intended as specialist luxury garment insurance.
17.2 Customers submitting high-value items do so subject to the applicable compensation framework.
17.3 Providers may reject high-value or specialist-care items.
18.1 Customers may file damage or loss claims through the Platform.
18.2 A Customer must file a damage or loss claim through the Platform within fourteen days after delivery, collection or completion. The Customer must provide a clear description of the issue, photos where available, item details, estimated value, proof of value where requested and any other evidence reasonably required.
18.3 Laundra may request additional evidence before determining a Platform-level outcome.
18.4 Compensation may be reduced or refused where the item was unsuitable for ordinary laundry, involved undisclosed risks, showed signs of pre-existing weakness or where the evidence is insufficient.
18.5 Unless otherwise required by applicable law and subject to the circumstances of the claim, the maximum total compensation payable by Laundra, by a Provider through the Platform or through any Laundra-managed resolution for damage, loss, missing items, poor quality, wrong service or related item claims is €200 per booking.
19.1 Customers and Providers may submit booking-related disputes through the Platform.
19.2 A Customer may file a dispute for damaged items, missing items, wrong service, late delivery, poor quality or other booking-related issues within fourteen days after delivery, collection or completion.
20.1 Refund eligibility depends on booking status, operational stage, dispute outcome, evidence and applicable law.
20.2 Laundra may issue full refunds, partial refunds, Platform credits or payout adjustments.
20.3 Platform credits may be non-transferable and may not be redeemable for cash unless required by law.
21.1 Users must not harass, threaten, discriminate against or abuse other Users or Laundra personnel.
21.2 Users must not misuse the Platform for fraud, unlawful conduct or fee avoidance.
21.3 Users must not reverse engineer, interfere with or disrupt the Platform.
21.4 Users must not upload unlawful, infringing or misleading content.
22.1 Laundra processes personal data in accordance with the Privacy Policy.
22.2 Providers may access Customer information only for the purpose of completing bookings.
22.3 Misuse of Customer data may result in suspension, termination or legal action.
23.1 Users may request account deletion through the Platform where available.
23.2 Laundra may retain certain records for legal, accounting, fraud-prevention, dispute-handling or regulatory purposes.
23.3 Certain records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary.
24.1 Laundra retains ownership of the Platform and all associated intellectual property rights.
24.2 Users receive a limited right to use the Platform solely for its intended operational purposes.
25.1 Laundra may operate trust systems, fraud-detection systems, cancellation monitoring systems, operational scoring systems and behavioural analysis systems.
25.2 Certain Platform functions may involve automated processing, profiling, scoring, ranking, fraud detection, trust scoring, suspension triggers, dispute prioritisation, booking prioritisation, cancellation-rate analysis or other automated operational logic intended to support fraud prevention, operational integrity, User safety, dispute handling and Platform reliability.
25.3 These systems may affect Provider visibility, booking eligibility, payout review, trust scores, operational priority or temporary restrictions.
25.4 Laundra may continue improving such systems over time.
25.5 Users must not attempt to manipulate trust systems, reviews, rankings or operational scoring.
25.6 Laundra may investigate suspicious operational behaviour.
25.7 Laundra may retain operational data relating to trust systems, fraud prevention and Platform integrity.
25.8 Certain operational systems may involve automated monitoring or analysis.
25.9 Laundra does not intend to rely solely on automated decision-making where applicable law requires meaningful human review. Affected Users may contact support@getlaundra.app to request review of significant account restrictions or decisions where applicable.
26.1 The Platform is provided on an "as is" and "as available" basis.
26.2 Laundra does not guarantee uninterrupted availability, compatibility or error-free operation.
26.3 Laundra may update, modify, suspend or discontinue features, workflows or services.
27.1 Consumers may have statutory withdrawal rights under applicable consumer protection law.
27.2 Withdrawal rights may not apply or may be reduced where a service has already begun or has been fully performed.
27.3 The statutory right of withdrawal may not apply, or may be lost, where a service has been fully performed with the consumer's prior express consent and acknowledgment that the right of withdrawal will be lost once the service has been fully performed, or where another statutory exception applies.
27.4 For individual laundry bookings, the Customer acknowledges that the Customer may request the service to begin before the end of any withdrawal period. Where the Customer expressly requests or confirms a booking for performance within that period, and the Provider begins performance, the Customer may be required to pay for the service proportionally performed and may lose the right to withdraw once the service has been fully performed, subject to applicable law.
27.4.1 Where required by applicable consumer protection law, the Platform may require the Customer to actively confirm through a separate checkbox, acknowledgment screen or similar mechanism that:
27.4.2 The Platform may record the timestamp, wording, version and acceptance status of such acknowledgments for legal compliance and evidential purposes.
27.5 Provider registration fees involving shipment of scales may involve separate withdrawal considerations depending on applicable law.
28.1 Laundra may suspend, restrict or terminate accounts where reasonably necessary for fraud prevention, legal compliance, User protection, Platform integrity or enforcement of these Terms.
28.2 This may include repeated cancellations, disputes, false evidence, chargeback abuse, harassment, unsafe conduct, off-platform payment solicitation or unlawful activity.
28.3 Laundra may act without prior notice where urgent action is reasonably necessary.
29.1 Nothing in these Terms excludes liability that cannot lawfully be excluded.
29.2 Subject to applicable law, Laundra is not liable for indirect losses, loss of profits, business interruption or losses arising from the conduct of Users.
29.3 Subject to applicable law, Laundra's total liability arising out of or relating to the Platform shall not exceed the greater of:
29.4 These limitations do not apply where liability cannot legally be excluded or limited, including intentional misconduct or gross negligence where applicable law prohibits limitation.
30.1 Users agree to indemnify and hold harmless Laundra against claims, losses, liabilities, damages and costs arising from breach of these Terms, unlawful conduct, misuse of the Platform or infringement of third-party rights.
31A.1 Laundra aims to make the Platform reasonably accessible across commonly used devices and operating systems.
31A.2 Laundra may continue improving accessibility features and usability over time.
31A.3 Users experiencing accessibility issues may contact support@getlaundra.app.
32.1 Laundra may update these Terms from time to time.
32.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method.
32.3 Continued use of the Platform after the effective date of updated Terms may constitute acceptance where permitted by law.
33.1 These Terms are governed by the laws of the Republic of Cyprus.
33.2 Subject to mandatory consumer rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to these Terms or the Platform.
33.3 Consumers may have rights to contact competent consumer protection authorities or approved Alternative Dispute Resolution bodies.
33.4 Laundra may participate in mediation or alternative dispute resolution on a voluntary basis where appropriate.
34.1 Questions relating to these Terms may be sent to info@getlaundra.app.
34.2 Support requests, disputes and operational questions may be sent to support@getlaundra.app.
A.M.K. Ecoleaf Ltd Ioanni Makrygianni 4 Lakatamia, Nicosia, 2312 Cyprus
Operator: A.M.K. Ecoleaf Ltd (HE272640), Ioanni Makrygianni 4, Lakatamia, Nicosia 2312, Cyprus. Contact: info@getlaundra.app